Terms & Conditions of Sale

Dawell Lifescience Pvt. Ltd. — Updated for OEM-Facilitated Service, Government Sales, and Technical Equipment Supply.

1. Introduction & Definitions

This document outlines the general terms and conditions applicable to all sales transactions undertaken by Dawell Lifescience Pvt. Ltd. ("Dawell"). These conditions shall form an integral part of any quotation, invoice, or agreement unless explicitly waived in writing by an authorized officer of the Company.

Key Definitions

• “Company”: Dawell Lifescience Pvt. Ltd.
• “Customer”: Any legal entity, government department, institution, or authorized buyer placing a purchase order with Dawell.
• “Product(s)”: Hardware, software, systems, or tools sold and distributed by Dawell.
• “OEM”: Original Equipment Manufacturer whose products are marketed or supplied by Dawell.
• “Services”: Any installation, training, after-sales support, warranty, or maintenance covered under OEM scope.

2. Scope of Supply

• Dawell is a sales and integration partner providing access to specialized forensic, public safety, healthcare, and inspection technologies.
• All services (installation, training, AMC, repair) are OEM-provided. Dawell acts solely as a facilitator and coordination point between OEM and end user.
• Dawell ensures necessary coordination, documentation, and liaison support to guarantee smooth post-sale execution.

3. Order Acceptance & Confirmation

• All orders shall be accepted only against written confirmation or purchase order.
• Dawell reserves the right to decline any order without assigning a reason.
• No oral commitments shall be binding unless formally acknowledged by Dawell.

4. Pricing & Taxation

• All prices are exclusive of GST, freight, octroi, customs duties, or other local levies unless mentioned explicitly.
• Statutory taxes and levies applicable at the time of invoicing shall be borne by the Customer.
• Government institutions may avail concessional tax benefits, subject to submission of appropriate certificates.

5. Payment Terms

• Default Payment Terms: 100% advance against proforma invoice.
• Government/PSU Institutions: 45 days credit allowed based on PO conditions and MSME payment rules.
• Any delay in payment will attract interest at 1.5% per month beyond agreed terms.
• In case of partial delivery, Dawell reserves the right to raise proportionate invoices.

6. Delivery, Risk & Insurance

• All delivery dates are estimated timelines. Delay due to logistics, customs, or OEM lead time will not attract penalties.
• Risk transfers to Customer upon dispatch from OEM warehouse or Dawell premises.
• Freight and transit insurance will be billed separately unless otherwise agreed.

7. Installation & Site Responsibility

Installation is performed by OEMs or their certified engineers. Dawell provides scheduling support.

Customer shall ensure the following before installation:

• Availability of power, space, internet (if applicable)
• Site clearance and safety as per OEM checklist
• Nomination of a nodal officer for handover

8. Warranty & Service Policy

• Warranty coverage is as per the OEM policy, typically 12 months from date of delivery or installation.
• Dawell shall coordinate all warranty-related issues but does not bear liability for OEM warranty failure.
• Exclusions: physical damage, consumables, unauthorized repairs, software corruption, misuse.
• Dawell provides non-technical liaison support during the warranty period.

9. After-Sales Support

All repairs, maintenance, calibrations, software updates, and AMCs are handled by the OEM service team.

Dawell shall facilitate:

• AMC proposal submission
• Training request coordination
• Service scheduling and escalation support

10. Returns & Replacements

• Goods once supplied cannot be returned unless defective or wrongly delivered.
• Return acceptance must be authorized by Dawell in writing within 7 working days of delivery.
• Custom orders, demo units, or special import items are non-returnable and non-refundable.

11. Intellectual Property & Compliance

All proprietary rights, logos, manuals, or embedded software remain the property of OEM.

Products comply with applicable Indian regulations such as:

• Fertilizer Control Order (FCO) 1985
• Narcotic Drugs and Psychotropic Substances Act
• Indian Evidence Act Section 65B & 293
• Bharatiya Nyaya Sanhita (BNS) and BNSS (where applicable)

Buyer shall not reverse engineer, replicate, or resell without written authorization.

12. Cancellation & Force Majeure

• Orders cannot be cancelled once processed, especially for imported or custom items.
• In events such as war, lockdown, strikes, disasters, import bans, Dawell shall not be held liable for non-performance.

13. Legal & Dispute Jurisdiction

• All contracts shall be governed under Indian law.
• Pune, Maharashtra shall be the jurisdiction for legal disputes.
• Disputes may be resolved through arbitration under the Arbitration and Conciliation Act, 1996.

14. Government Procurement Compliance

Dawell agrees to comply with procurement guidelines under:

• GeM procurement norms
• Make in India policy
• MSME preference clauses

Documents such as MSME certificate, PAN, GSTIN, and ISO certificates are available upon request.

15. Contact Information

Note

By placing a purchase order or making payment, the buyer confirms full acceptance of these terms and waives the right to dispute any clause post-contract. For any deviation or special terms, a written approval is mandatory prior to order confirmation.