Dawell Lifescience Pvt. Ltd. (“Dawell,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and India’s Digital Personal Data Protection Act, 2023 (DPDP Act). This Privacy Policy explains how we collect, use, store, and share personal data through our website and integrated digital platforms (collectively, the “Services”). It also outlines the rights available to data subjects (under GDPR) and data principals (under DPDP Act) and how we safeguard personal data.
We adhere to the core principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, and accountability in all our data processing activities. By using our Services or providing personal information to us, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our Services.
1. Data Controller Identification
Data Controller: Dawell Lifescience Pvt. Ltd. is the organization determining the purposes and means of processing your personal data. We are a company registered in India.
Registered Address: 1194/27D, Kamala Classic Apartment, Off Ghole Road, Shivaji Nagar, Pune, Maharashtra – 411005, India.
We also maintain an office at 5th Floor, Office No. 563, 564, 566, YMCA Tourist Hostel Complex, Gate No. 1, Connaught Place, New Delhi – 110001, India.
Contact: If you have any questions, requests, or complaints regarding your personal data or this Privacy Policy, please contact our privacy team at info@dawelllifescience.com. You may also write to us at the postal address above (Attention: Privacy Officer).
2. Types of Data Collected
We collect various categories of personal and technical data through our website, contact forms, demo request forms, and other digital platforms. These include:
- Personal Identifiers: Name, email address, phone number, and job title/designation. We may also collect your department and organization or district (especially if you represent a government department or law enforcement agency).
- Uploaded Content: Any documents, images, or other files you choose to provide when seeking tender support or submitting queries.
- Communications Data: Details you provide via contact forms, demo request forms, emails, WhatsApp messages, or support queries.
- Technical Data: Device and browser information, IP address, device identifiers, operating system, language preferences, and location data.
- Cookies and Tracking Data: Interaction data collected via cookies and similar tools (see Section 5).
- Usage and Analytics Data: Aggregate metrics like page views, demo requests submitted, or queries received.
- Publicly Available Data: Information from lead-generation forms on LinkedIn/Facebook or other public sources when you consent to share it.
We do not intentionally collect sensitive personal data via our website unless necessary for our Services or required by law. Please refrain from submitting any sensitive personal data in free-text fields.
3. Purpose of Data Collection
We collect and use personal data for the following purposes:
- Providing Product Demonstrations (GovTech Demos): to schedule, organize, and deliver government product demonstrations that you request.
- Tender Support and GR Mapping: to assist with tender support inquiries or Government Resolution (GR) mapping requests.
- ERP Registration and Pilot Planning: to register you on our platforms, set up user accounts, and plan pilot deployments.
- Service Delivery and Operations: to deliver our products and services and ensure they function as intended.
- Analytics and Improvement: to analyze site usage and assess the impact of our public programs.
- Marketing and Awareness: with your consent, to share updates about new product launches, case studies, or upcoming training workshops.
- Security and Abuse Prevention: to secure our website, platforms, and users’ data.
- Legal Compliance: to comply with legal obligations under Indian law, EU law, or other applicable jurisdictions.
We ensure all personal data is used only for the purposes stated at collection or for compatible purposes.
4. Legal Basis for Processing
We process personal data under the following legal bases, as permitted by GDPR and the DPDP Act:
- Consent: When you voluntarily submit information via forms or WhatsApp chat, or opt in to marketing. You may withdraw consent at any time.
- Legitimate Interests: Engaging with public sector stakeholders, securing and improving our Services, and understanding product performance.
- Performance of a Contract: Processing needed to perform contractual obligations or take pre-contract steps at your request.
- Legal Obligation: Compliance with statutory and regulatory requirements.
- Public Interest or Official Functions: Collaboration on public safety programs with proper safeguards.
- Vital Interests: Rare cases where processing is necessary to protect life or physical safety.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to provide functionality, analyze usage, and enhance user experience. Cookie categories include essential cookies, analytics and performance cookies (Google Analytics, LinkedIn Insight Tag), functionality cookies, and social media / embedded-content cookies.
When you first visit our website, you will see a cookie notice if required by law. You can withdraw consent at any time by clearing cookies or using browser opt-out mechanisms. For details, see our Cookie Policy.
6. Third-Party Integrations and Data Sharing
Dawell’s digital platforms integrate with several third-party services, including WhatsApp Business, YouTube embeds, LinkedIn/Facebook lead forms, CRM and ERP systems, and analytics providers. Where we share personal data, we ensure appropriate contracts (such as Data Processing Agreements) are in place and vendors are bound by strict security and confidentiality obligations.
Except as described in this Policy, we do not share your personal data with any third parties for their own marketing purposes. We do not sell or rent personal information.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Policy, or as required by applicable laws. Inquiry and demo data is typically retained for 1–2 years unless deletion is requested. Pilot and account data is kept for the duration of the program plus a reasonable follow-on period. Business, contract, and tender records are retained per legal requirements. Analytics data is retained in aggregate form per provider defaults (e.g., Google Analytics 14 months).
8. User Rights (Data Subject / Data Principal Rights)
Depending on the jurisdiction, you are entitled to rights including: access, correction, deletion, withdrawal of consent, data portability, objection, restriction of processing, and freedom from automated decision-making. Indian users also have grievance redressal under the DPDP Act, and EU users may lodge complaints with their supervisory authority.
To exercise any right, please contact us at info@dawelllifescience.com. We may need to verify your identity before responding.
9. Data Security Measures
We implement a range of technical and organizational measures to protect personal data, including HTTPS encryption, secure infrastructure, access controls, audit trails, physical security, employee training, vendor due diligence, security testing, and a documented Data Breach Response Plan.
10. Data Sharing and Disclosure
We may share your personal data within Dawell and affiliated entities; with service providers and partners under contract; with government or regulatory bodies when required by law; in the context of business transfers; with channel partners with your consent; with professional advisers on a need-to-know basis; or as aggregate anonymized insights. We do not sell personal data or share it with third-party advertisers beyond consented cookie use.
11. International Data Transfers
Personal data may be stored and processed on servers in India or in other countries where our service providers are based. Under the DPDP Act we align with permitted transfer countries; under GDPR we rely on Standard Contractual Clauses (SCCs) or other approved safeguards. Regardless of location, we hold ourselves and our partners to consistent protection standards.
12. Policy Updates and Communication
We may update this Privacy Policy from time to time. Updates will be reflected via the “Last Updated” date at the top and, for significant changes, via prominent notice on our website or direct communication to registered users. We will not reduce your rights under this Policy without your explicit consent.
Contact
If you have any questions or concerns about this Privacy Policy, please contact us at info@dawelllifescience.com.